BitCap Transforms 2BMiner's Operations in North America After a Crisis

In the fast-paced and often unpredictable world of cryptocurrency mining, finding a reliable hosting partner can make or break a business. For 2BMiner, a company dedicated to providing top-tier mining services to individual clients, this partnership came in the form of BitCap. After facing significant challenges with previous hosts, 2BMiner turned to BitCap and discovered not just a service provider, but a true collaborator. Our team sat down with Sebastian Brůcha, COO of 2Bminer, who shared their story.

A Hosting Nightmare: Not All Hosting Companies Are Equal

Before partnering with BitCap,2BMiner experienced a scenario that many in the industry fear—a hosting provider shutting down unexpectedly. On December 23, 2022, Sebastian Brůcha, a key figure at 2BMiner, recalls receiving an email that would send shockwaves through their operations: their hosting provider in Texas was closing, and their machines were left outside in the snow.

“We got an email that said, ‘We are shutting down the whole hosting, come pick up your machines.’ They were stuck outside in the snow in Texas. It was crazy.”

With machines worth hundreds of thousands of dollars at risk, 2BMiner needed a solution fast. The situation was dire, and the pressure was on to protect not only their own investments but also those of their clients—many of whom were individual miners with one or two machines. Traditional hosting providers often prioritize large-scale operations, leaving smaller clients vulnerable in moments of crisis. 2BMiner needed a partner who could handle their unique needs.

Stability, Communication, and Personalized Service

Enter BitCap; as the highest rated hosting provider in North America, known for stability and professionalism, our team quickly stepped in to host 2BMiner’s machines. But it wasn’t just about providing space; the objective was to understand 2BMiner’s distinct business model. As Sebastian explains, “We are not just sellers of machines; we are providers of exclusive service.” BitCap’s team, particularly our dedicated account executive team, worked closely with 2BMiner to tailor services to meet these specific needs.

“On the beginning, the communication was a challenge because we had different business models. But over time, it improved massively. Now, we have regular calls, fast responses, and a full understanding of our model.”

Sebastian noted. BitCap’s approach was different from all other hosting companies they'd experienced from the start. Recognizing that 2BMiner’s focus on individual miners required a higher level of service and communication. By assigning a dedicated account executive, we were able to ensure that 2BMiner had a direct line to someone, an internal advocate, who could continually balance the services for them from within the company. This personal touch was a game-changer.

The BitCap Difference

One of the standout benefits of working with BitCap has been the stability of our infrastructure. Sebastian emphasizes that while the initial hosting price was competitive, it was BitCap’s reliability which truly set us apart.

“We realized that paying a little more for stability is much better in the long run. With BitCap, our stability is close to 100%, which is much better than cheaper hosting service providers where outages are far more frequent.”

This reliability translated into higher mining efficiency and better returns for 2BMiner’s clients. Even when outages did occur, BitCap’s proactive communication ensured that 2BMiner was always informed and could manage their clients’ expectations effectively.

“The main problem with outages in our industry is communication surrounding them. With BitCap, we know what’s happening in real-time. They’re not trying to hide anything; we’re on the same page,” Sebastian said.

Additionally, with BitCap’s internal certified ASIC hardware repair division, BitFix, 2BMiner experienced quick turnaround on repairs—often within 10 to 14 days—meaning far less downtime and more consistent performance for their machines. This level of service was a stark contrast to other hosting and management providers, where repairs could take weeks if not months longer.

Efficiency, Growth, and Peace of Mind

The impact of partnering with BitCap was immediate and profound. 2BMiner’s mining efficiency improved significantly, thanks to our stable infrastructure and minimal downtime. This allowed 2BMiner to scale their operations confidently, knowing they had a reliable partner who could support their growth.

“It’s not just a fixed contract; it’s a real collaboration. We can sit down, talk, and figure out solutions together. That’s how business is done the correct way,” Sebastian remarked.

BitCap’s flexibility in adjusting terms, such as pricing, also played a crucial role in helping 2BMiner expand. By working together to find win-win solutions, both companies have thrived.

“We can discuss changes, like pricing, because we know the cooperation is growing. That’s what makes the partnership work,” Sebastian added.

A Partnership Built on Communication

Perhaps the most critical element of this successful partnership has been communication. For 2BMiner, which deals directly with individual clients, staying informed is essential. BitCap’s commitment to transparency and regular updates has been invaluable.

“Communication is key. When something happens, we know right away. That allows us to keep our clients informed and maintain trust,” Sebastian explained.

This level of communication extends beyond just outages. Regular meetings, fast responses, and a deep understanding of 2BMiner’s business model have transformed the relationship into a true collaboration.

Why 2BMiner Chooses BitCap

When asked if he would recommend BitCap to others, Sebastian jokingly hesitated, saying, “If I recommend you, everyone will start sending machines to you, and I won’t have space for mine!” But on a serious note, he offered this advice to anyone considering hosting providers:

“Don’t just chase the price. Look at the stability, the infrastructure, and the support. In the long run, that’s what will save you the most money and headaches. Work with a partner who has your back and can be there for you as you scale.”

For Sebastian and 2BMiner, the decision to partner with BitCap has been about more than just cost—it’s about finding a hosting provider that prioritizes service, communication, and reliability.

A Partner You Can Trust

In an industry where trust and reliability are paramount, we believe Sebastian and 2BMiner's experience exemplifies that BitCap stands out as a partner who goes beyond the basics creating a new class of its own. We believe our focus on communication, flexibility, and personalized service makes BitCap an ideal choice for mining operations of all sizes—whether you’re managing a large fleet or just a few machines.

2BMiner’s story is a testament to BitCap’s magic: turning chaos into opportunity, delivering stability in a volatile industry, and treating all clients, large and small, like true partners who are a part of a larger group.

Whether you’re a solo miner with a single rig or a growing firm with global ambitions, BitCap offers the reliability, flexibility, and human connection you won’t find elsewhere.

If this testimony catches your interest and you're ready to ditch the downtime, contact us to join a hosting company with a solid reputation since 2017. Let our team wow you, just like we've wowed 2BMiner. Also, if you're an existing BitCap miner inspired by 2BMiner’s story, reach out to your account executive to be featured in our next case study—we’d love to share your success!